To Any One Who Knows; I finally regain the account that I have previously have thought I seem to have lost. But; now I have seem to have fallen into a new delicate situation once again. No idea why the screen keeps going black. While I am trying to get into the character screen. I did leave a message here on this forum. In device suppor/bug issues. And left message through avabel support.Not kowing when I will get a response from them. I'm just letting you know. I am here. Still trying to regain my level 165 Undine back.